Privacy Policy for Tiru App & White Diamond
Effective Date: January 16, 2026 [cite: 2026-01-16]
At White Diamond for General Transportation, General Services, Electronic Automation, and Logistical Support Ltd (the owner and operator of the Tiru app), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you interact with our automated WhatsApp services and our logistics platform [cite: 2025-12-23, 2026-01-05].
1. Information We Collect
When you message us via WhatsApp or use the Tiru platform, we collect:
Phone Number: Your WhatsApp-linked phone number [cite: 2025-12-23].
Message Content: The text, images, or files (such as vehicle registration documents or identity cards) you send to our automated bot or staff [cite: 2025-12-23, 2026-01-05].
Profile Name: The name you have set on your public WhatsApp profile [cite: 2025-12-23].
2. How We Use Your Information
We use the data collected to:
Provide automated responses and support via the WhatsApp Business API [cite: 2025-12-23].
Facilitate logistics and transportation services, including connecting cargo owners with truck and trailer drivers.
Verify the identity and eligibility of drivers on the Tiru platform [cite: 2025-12-23, 2026-01-05].
Improve our automated systems for better customer service in Iraq.
3. Data Processing and Automation
Our service utilizes AI-driven automation to provide instant support [cite: 2025-12-23]. By messaging us, you acknowledge that your communications are processed automatically by our systems and Meta Platforms, Inc. (the provider of the WhatsApp Business API) [cite: 2025-12-23].
4. Data Sharing and Third Parties
We do not sell your personal data [cite: 2025-12-23]. Your information is only shared with:
Meta Platforms, Inc.: As the provider of the communication infrastructure [cite: 2025-12-23].
Internal Staff: Only when a human agent is required to resolve a logistics issue that the bot cannot handle [cite: 2025-12-23].
5. Your Rights and Opt-Out
Stopping Communications: You can stop receiving automated messages at any time by replying with the word "STOP" [cite: 2025-12-23].
Data Access: You may request a copy of the personal data we hold about you by contacting us at the email provided below [cite: 2025-12-23].
6. User Data Deletion Instructions
You have the right to request the permanent deletion of your data [cite: 2025-12-23]. To request that your WhatsApp chat history, contact information, and uploaded documents be removed from our systems, please:
Send an email to tiru.app@wd-automation.com [cite: 2026-01-05].
Use the subject line: "Data Deletion Request" [cite: 2025-12-23].
Provide the WhatsApp phone number you wish to be removed [cite: 2025-12-23]. We will process and confirm your request within seven (7) business days [cite: 2025-12-23].
7. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Legal Entity: White Diamond for General Transportation, General Services, Electronic Automation, and Logistical Support Ltd.
Headquarters: Iraq, Baghdad, Al-Mamoun, Mahalla 602, Zukak 11, Building 2/34.
Official Email: info@wd-automation.com [cite: 2026-01-05].
Official Website: www.wd-automation.com [cite: 2026-01-05].